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It is one of the largest Spanish banking groups, with 2.6 million customers throughout the country, 894 branches, 4,794 employees and a volume of activity of 99,025 million euros. The project consisted of modernising all the bank’s operations, not only in its visual layer, but also in the user flows and information architecture in all its verticals, private banking, banking, companies, simulators, mobile, allowing it to favour business. To this end, attention was paid to an intuitive design with better navigation than the existing one, greater personalisation, faster access to the main functions, and an optimised responsive design that is easier to use on different devices.